1. General Information
Cancellation and refund conditions vary depending on the specific experience booked.
The applicable cancellation policy is clearly displayed on each product page before completing the booking.
By completing a booking, you agree to the cancellation terms stated for that experience.
2. Free Cancellation
If an experience offers free cancellation, this means you may cancel within the stated time period before the scheduled start time.
The cancellation deadline is based on the local time of the experience location.
If cancellation is requested within the permitted timeframe, a refund will be issued to the original payment method.
3. Non Refundable Bookings
Some experiences are non refundable.
This information is clearly stated on the product page.
If a booking is marked as non refundable, cancellations or no shows are not eligible for a refund.
4. Late Arrival and No Show
Travelers are responsible for arriving at the meeting point on time.
Failure to arrive on time or failure to meet participation requirements may result in denied entry without refund.
No refunds are issued for no shows unless otherwise stated in the product specific cancellation terms.
5. Changes and Modifications
Changes to bookings are subject to availability and the policies of the local operator.
If changes are permitted, additional fees or price differences may apply.
MuseumDeals cannot guarantee modification requests.
6. Operator Cancellations
In rare cases where an experience is canceled by the local operator due to operational reasons, weather conditions, or unforeseen circumstances, travelers will be offered:
• An alternative date
• An alternative experience
• A full refund
7. Refund Processing
Approved refunds are processed using the original payment method.
Processing times may vary depending on the payment provider and financial institution.
MuseumDeals is not responsible for delays caused by banks or payment processors.
8. Exceptional Circumstances
Refunds outside the stated cancellation policy may be considered only in exceptional cases and at the discretion of the local operator.
Supporting documentation may be required.
9. Role of MuseumDeals
MuseumDeals acts as a booking intermediary.
Cancellation terms are determined by the local operator or official ticket provider and are clearly displayed before booking.
MuseumDeals facilitates the cancellation request but does not independently override operator policies.