9/11 Memorial & Museum Tickets (Combo: Ground Zero Guided Tour + 9/11 Museum Skip-the-Line Tickets)

Your experience

Step into a place of remembrance, reflection, and resilience at the 9/11 Memorial & Museum, where powerful storytelling, historic spaces, and personal artifacts create a deeply moving journey through one of the most defining moments of modern history.

Getting started

Arrive at the 9/11 Memorial & Museum at your selected time slot and enter through the main museum entrance at the World Trade Center site. All visitors must undergo a mandatory security screening, similar to airport security checks. Present your validated ticket at entry; a government-issued photo ID may be requested. Large bags are discouraged, and security procedures are in place to ensure a respectful and safe experience for all visitors.

What to expect

9/11 Memorial & Museum

A world-renowned cultural institution located at Ground Zero, the 9/11 Memorial & Museum honors the victims of September 11, 2001, while documenting the events, aftermath, and lasting global impact of the attacks.

Features

• Twin Reflecting Pools: Stand at the footprints of the original Twin Towers, where North America’s largest man-made waterfalls flow into serene pools etched with the names of nearly 3,000 victims, creating a space for quiet reflection.

• Survivor Tree: See the Callery pear tree that survived the attacks and was nursed back to health, now standing as a living symbol of hope, resilience, and renewal amid the white oak grove.

• Historical exhibition: Follow a detailed chronological narrative of September 11, from the morning before the attacks to their immediate aftermath, including powerful coverage of the Pentagon and Flight 93.

• In Memoriam exhibition: Connect personally with the individuals behind the tragedy through photographs, recorded memories, and stories shared by families, friends, and colleagues.

• Foundation Hall: Witness some of the museum’s most iconic elements, including the original slurry wall that held back the Hudson River and the last column, covered with messages left during recovery efforts.

• Artifacts and multimedia displays: Explore thousands of objects, audio recordings, and large-scale remnants that bring history into focus while honoring the human stories at its core.

Enhance your visit with an expert-led walking tour of the World Trade Center site, followed by priority access to the museum. Ideal for visitors seeking deeper historical insight, contextual storytelling, and a more structured experience.

Know before you go

Accessibility

• Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.

• All public restrooms have wheelchair-accessible stalls.

• Service animals are allowed at the Memorial.

Additional information

• There are no age restrictions; however, the exhibition may not be appropriate for visitors younger than 10 years of age.

• All visitors and baggage are subject to security screening, including any personal mobility devices.

The 9/11 Memorial & Museum stands as a solemn tribute to the nearly 3,000 victims of the September 11, 2001 attacks and the 1993 World Trade Center bombing. The Memorial features two reflecting pools situated in the footprints of the North and South Towers, each inscribed with the names of those who perished. The Museum, located beneath the Memorial, presents a comprehensive narrative of the events through artifacts, personal stories, and multimedia displays. The exhibits delve into the history leading up to the attacks, the events of that day, and the aftermath, including the recovery efforts and the ongoing impact on individuals, communities, and the world. Visitors can explore the personal stories of victims, first responders, and survivors, gaining a deeper understanding of the human toll of the tragedy. Educational programs and guided tours are available to enhance the experience and provide further context. The 9/11 Memorial & Museum is a place for remembrance, reflection, and education, ensuring that future generations understand the significance of this pivotal moment in history.

Booking your tickets online in advance ensures you won't miss the opportunity to visit this important and popular site. Timed entry tickets help manage crowds, providing a more contemplative experience. Reserving your tickets ahead of time guarantees your entry, saves time upon arrival, and allows you to plan your visit with ease. This will give you more time to explore the exhibits and pay your respects.

The 9/11 Memorial & Museum commemorates the attacks of September 11, 2001, which resulted in the collapse of the World Trade Center towers and the loss of nearly 3,000 lives. The attacks had a profound impact on the United States and the world, leading to significant changes in security measures and foreign policy. Following the attacks, there was a collective effort to remember the victims and rebuild the World Trade Center site. The memorial, designed by architect Michael Arad, was opened on the 10th anniversary of the attacks in 2011. The museum, which tells the story of 9/11 through artifacts, personal stories, and multimedia presentations, opened in 2014. The creation of the memorial and museum was a collaborative effort involving victims' families, government officials, and private donors. The site serves as a place for remembrance, reflection, and education, ensuring that future generations understand the significance of this pivotal moment in history.

Opening hours for the 9/11 Memorial & Museum can fluctuate, it's best to check their website for the most current schedule before your visit.

The best time to visit the 9/11 Memorial & Museum is during the weekdays, particularly Tuesday through Thursday, to avoid the larger weekend crowds. Off-peak tourist season, such as late fall or early spring, can also provide a more reflective experience. Arriving earlier in the day often means fewer visitors and a quieter atmosphere.

Inside the 9/11 Memorial Museum, you will encounter a range of exhibits that chronicle the events of September 11, 2001, and the 1993 bombing. Key artifacts include remnants of the World Trade Center, personal belongings of the victims, and recorded testimonies. The Historical Exhibition details the events of 9/11, while the Memorial Exhibition pays tribute to the victims. Explore the Foundation Hall, which houses the last column removed from the site, and the Survivor Staircase, used by many to escape. Multimedia displays present news coverage, audio recordings, and photographic documentation. The museum also offers insights into the planning and construction of the new World Trade Center complex, symbolizing resilience and renewal.

Photography is permitted in most areas of the 9/11 Memorial & Museum, but flash photography may be restricted in certain exhibits. Large bags and luggage are not allowed and there is no storage facility. It is recommended to arrive at least 30 minutes before your scheduled entry time to allow for security screening. The museum offers audio guides in multiple languages for a more immersive experience. Out of respect for the site and its significance, visitors are encouraged to maintain a quiet and respectful demeanor.

Visitors are expected to maintain a respectful and quiet demeanor while on the premises. Photography is permitted in most areas, but flash photography may be restricted in certain exhibits. Food and beverages are generally not allowed inside the museum. Please follow all posted guidelines and instructions from staff members. Large bags and luggage are not permitted.

The 9/11 Memorial & Museum is a profoundly moving experience. It offers a comprehensive understanding of the events of September 11, 2001, and their aftermath. The personal stories, artifacts, and exhibits provide a powerful tribute to the victims and a testament to the resilience of the human spirit. It's a place for reflection, remembrance, and education. Visiting this site offers a unique opportunity to pay respects and gain insights into a pivotal moment in history.

The 9/11 Memorial & Museum is accessible via public transportation. Take the A, C, J, or Z train to Fulton Street or the 1 train to WTC Cortlandt. From there, it's a short walk to the World Trade Center site.